Here you will find some of the most popular questions. We hope we can help you with any questions you may have in regards to orders, delivery or any problems you may experience. If you cannot find what you are looking for, take a moment to look through the rest of the help section or contact us via email and we will get back to you within 48 hours.
- What are your standard delivery lead times?
Standard Delivery takes 4-6 working days . We do not currently deliver on Weekends or Bank Holidays and our lead times are not guaranteed.
- How do I return items?
You can return any item for a refund with a few simple steps. Parcel your items with the original documentation included and return via the post, please obtain proof of postage. Please allow up to 14 days from the date of return for your items to be received back at our warehouse and a refund will then be issued.
- Why does my delivery come from different locations?
Our customers love the choice of products we are able to offer. We always endeavour to make the largest possible range of our products available at all times which means that some orders may be fulfilled directly from our supplier.
Unlike other services, we enable this at no extra cost to you - that means we don't charge you any more, no matter how many deliveries we make! However, this does mean that your order may be split into separate parcels and may arrive at different times.
- What is your refund policy?
If you are not satisfied with your purchase, you may return it to us in its original condition for a refund, within 30 days of receipt. This refund will cover the initial cost of the item(s) purchased with delivery, but not any delivery charges incurred by you on returning the item(s) to us.If the item is damaged or we have supplied you with the incorrect product, please call our Customer Services Team on 07711832668 or email firstname.lastname@example.org . If, after your order has been dispatched, you wish to cancel the order because you no longer require the item(s), you will need to send the item(s) back to us at your own expense. Authorisation to return item(s) must be obtained at all times in order to ensure you receive a refund. Our refund guarantee is in addition to your statutory rights and does not affect them in any way.
- I have returned my order to you, when will I get my refund?
Once an order has been received back by our warehouse, we aim to process your refund within 7 days. You will receive an email detailing the total refund amount and the item(s) that have been refunded. The refund will take 3-5 working days (Monday to Friday) to transfer to your bank. If you have not received an email 14 days after sending the item(s) back, please contact us on 07711832668 or email us at email@example.com
- Can I amend my order?
For any changes please contact us and we will do our best to assist.
- My item has arrived damaged?
We want to sort out any issues with damaged items right away. As soon as you discover a fault upon arrival of your item, please contact our Customer Services Team with:
- Your details
- Your order number
- A picture of the damaged item(s)
- We are a school/college/university without a credit or debit card; how can we place an order with you?
If you are a school, college or university who do not have a credit/debit card available to place an order via our website, we are able to create a manual order which will require payment by BACS transfer or cheque. If you require us to create a manual order for your school/college/ university please call 07711832668 or email us on firstname.lastname@example.org with your full delivery details and list of the item(s) you wish to purchase and we will get the order created and an invoice sent over to you.
- There is an item missing from my order, what should I do?
In the unlikely case that your order may arrive missing an item that is included on your dispatch note, please contact our Customer Service team.
- An incorrect item has been delivered to me; what do I do now?
In the unlikely event that an incorrect item has been delivered to you, please contact our Customer Service team and we will be able to advise the appropriate course of action and get the correct item sent out to you as soon as possible.
- How do I make a complaint?
Our aim is to always provide an extremely high level of customer service within our stores and online. In the event that you wish to feedback your experience, please email your complaint to email@example.com
We welcome all feedback from our customers and where appropriate this informs our process of continual improvement.
- How do I pass on a compliment?
We love to hear about the positive experiences that you have received online or within one of our stores. We will ensure that any compliment that we receive regarding a member of staff or your experience shopping with us is passed on so they receive the recognition they deserve. Please either email your compliment to firstname.lastname@example.org or leave us a review on our facebook page
- I can't add items to my shopping basket?
Unfortunately at times the site might not allow you to add item(s) to your shopping basket when checking out.
This can be due to:
- A low level of stock/no stock currently available
- Technical issues with our site
- A web browser might not be compatible with our site
To resolve this issue you can:
- Come back to the site another time to see if the stock replenishes
- Close the current browser and open up a new web browser
- Enable cookies on your browser
How do I opt out of marketing emails?
If you no longer wish to receive promotional messages from us, simply click the Unsubscribe link at the bottom of any of our promotional emails. This will take you to the Unsubscribe page where you can click the button Yes Please Remove Me. Please allow 24 hours for this change to take effect.
This will not affect any Order Confirmation Emails, Order Dispatch Emails and Together Rewards Statements.
- I've forgotten my Email Address / Password?
If you have an online account but have forgotten your email address or password, follow these steps:
Forgotten Email Address
If you are unsure of your registered email address, please use our Contact Centre and provide as much information as possible about your account/order history. One of our Customer Services agents will then be able to provide you with your account details.
If you have an online account but cannot remember your password, please go to the Account login page, select the forgot password? link within the sign in section, and follow the steps to reset your password
- My Account is disabled - what should I do?
An incorrect password may have been entered too many times when trying to log in. If you would like to speak to a member of our team regarding your disabled account, please contact us via the Contact Centre.
You can contact Expect Amazing Ltd in the following way.
Phone: +44 771 183 2668
Facebook: Expect Amazing
Postal Address: Expect Amazing Ltd, 69/ 8 Kew Bridge Road, London, TW8 0FD